Contact Us
We are happy to answer any questions — just reach out! Interested in our collection or wish to learn more about Galerie Joie De Vivre? We are eager to assist with any queries you may have about our artworks, artists, or events. Connect with us to discover how art can enrich your space and spirit.
Send Us a Message
Prefer email? You can reach us directly at any time at [email protected].
Get In Touch
We are online only while we are between physical homes, so there is no gallery address to call on at the moment.
Call Us
Email Us
Frequently Asked Questions
Your peace of mind matters to us. Browse through our carefully chosen questions to find just what you need. Whether you’re interested in our exclusive artworks or our unique art-inspired accessories, we’ve got you covered. And remember, we’re here for you – if your question isn’t listed, reach out to us directly. We’re always ready to help you with a warm and personal touch.
Artwork & Gallery Queries
Discover the essence of fine art with our personalized service. Navigate your queries about original artworks, availability, and special requests here.
How do I inquire about purchasing an artwork?
Contact us directly for personal purchasing assistance.
Can I visit Galerie Joie De Vivre?
Not at the moment. We are between physical homes, so the collection is online for now and there is nowhere to drop in. If you have a serious interest in a particular piece, get in touch and we will do what we can to help.
Do you provide certificates of authenticity?
Every artwork is accompanied by a certificate of authenticity, guaranteeing its provenance.
Are all artworks displayed online available for purchase?
Our online collection is a carefully curated showcase. For inquiries about availability, please contact us directly.
How is artwork packaged and shipped?
Artwork is handled with the utmost care and insured, using professional packing and shipping services to ensure your piece arrives in pristine condition.
Is international shipping available for artworks?
Yes, we offer international shipping. Reach out to us for a quote and to discuss the details of the shipping process.
Do you offer art advisory or consultancy services?
Our art advisory service provides personalized consultations to assist you in choosing the perfect piece for your space.
Do you provide framing or restoration services for purchased artworks?
Yes, framing and restoration services can be provided. Please contact us to discuss the range of possiblities.
Are there any physical locations for Galerie Joie de Vivre?
Not at present. Galerie Joie de Vivre is between physical homes, so the gallery is online only and there is no address to call on. We will announce our next space here once it is settled.
Everything we offer is in the online collection and the gift shop. To discover all that we offer or to inquire about a particular piece, we invite you to peruse our online gift shop or reach out for personalized assistance.
Gift Shop & Accessories Info
Everything about the printed range: how orders are made and shipped, what to do if something arrives wrong, and how returns work.
Order & Shipping
How long will it take to receive my art-inspired product?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your custom products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Sales & Returns
What payment methods are accepted at Galerie Joie de Vivre?
We strive to make our art accessible and purchasing as convenient as possible. That's why we accept a wide range of payment methods, including:
- All major credit and debit cards (Visa, MasterCard, American Express, etc.)
- Apple Pay
- Google Pay
- Various local payment methods
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
What is the return policy for the gift shop items?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected] !
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.