Last updated on March 20, 2023
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please contact us at orders@joiedevivre.art or any other contact solutions on the following page: joiedevivre.art/contact. Be aware that our POD (Print On Demand) partner may require a photo to be submitted with the problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
The return address is set by default to the POD facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our POD partner’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our POD partner’s facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If an order returns to us due to an incorrect address or because it was unclaimed, we will reach out to you to request updated shipping information. You will have 30 days to respond and provide the necessary details. A reshipment fee (consisting only of the cost of the reshipment) will apply, and we will provide instructions on how to complete this payment, due to our policy of not storing billing methods. Unresolved cases after the given timeframe will lead to the items being donated to charity at your cost (without us issuing a refund). We assure you that we will make every effort to communicate and resolve these situations promptly!
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best for you or your end customers to contact us before returning any products. Except for customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore joiedevivre reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.